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- Are your designer items originals?
- What type of leather is used?
- Do you charge extra for different color leather or fabric?
- What are my payment options?
- Do you have order confirmation for me?
- Do you offer trade or bulk discounts?
- I want to make an offer on a one time order or multiple items. What is the best way to go about doing so?
- Do I have to pay sales tax?
- How long will it take to receive my order?
- Will the carrier bring my item(s) into my home?
- What if my order arrives damaged?
- Do you ship to Alaska, Hawaii or overseas?
- Can I choose express shipping?
Q: Are your designer items originals?
A: Our Products are not manufactured by, sponsored by, affiliated with, or associated with Herman Miller, Charles or Ray Eames, Knoll, Fritz Hansen, Sonia Rolo or other companies.Originals are far and few between; and the rare few left are in the museums or held by collectors. They are too old for your home. All of our designer items are high end handcrafted reproductions built to meet and exceed the industry’s highest of standards.
Q: What type of leather is used?
A: Ezmod’s product line of leather items features 100% Italian Top Grain leather. The color image swatch is available to view in detailed product description if it’s customizable. Besides Italian Top Grain leather, we also offer leatherette items at even more affordable price. Please refer to the description of the item you are interested in.
Q: Do you charge extra for different color leather or fabric?
A: For most of our items, we do not charge extra for different color leather or fabric. What you’ll need to spend is extra waiting days (8-12 weeks). For the very few items that need extra charge, we will mention about it in product description page.
Q: What are my payment options?
A: Visa, MasterCard, American Express, Discovery, Google Checkout and Paypal.
Cashier’s Checks/Money Order – Please send it to:
14145 Proctor Ave Ste 6
La Puente, CA 91746
Payable to: Ezmod Interiors Inc
Q: Do you have order confirmation for me?
A: Yes. After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. This email is your receipt. We encourage you to review the order and advise us of any mistakes so that we can make any needed changes. If you do not receive an “Order Confirmation” email within a few hours of placing your order, please contact us by phone or email. Be sure to have your email address and order number ready.
Q: Do you offer trade or bulk discounts?
A: Yes. We are ready to work on any project, large or small, and offer very generous discounts on bulk purchase. Please feel free to contact us today regarding your project and furnishing needs, and we will create a quote for you. We work efficiently and quickly, and promise you will be very happy with our service and product quality.
Q: I want to make an offer on a one time order or multiple items. What is the best way to go about doing so?
A: Please always feel free to order as many as you like in our online store on a product by product basis. Besides, you could email us a list of the items you are looking to purchase along with the quantity of each, and include your offer. Whichever works for you work for us!
Q: Do I have to pay sales tax?
A: Sales tax is ONLY charged for instate deliveries to California, which is calculated during the check-out process.
Q: How long will it take to receive my order?
A: We use several shipping agencies depending on the size and weight of your order. Your order is usually shipped within 1-3 business days. We will notify you who will ship your order and when.
Any custom orders will be shipped within 8-12 weeks. In terms of out-of-stock items, we will notify you immediately, and it’s your choice to wait for the coming items or get refund.
Q: Will the carrier bring my item(s) into my home?
A: Yes. We provide inside deliveries to bring the item inside your location to the room you choose. Please contact us for white glove delivery quote.
Q: What if my order arrives damaged or defective?
A: If a product arrives damaged, defective, or if we made a mistake, we will correct the situation at no cost to you. Sometimes parts will be sent, other times we will pay to collect the item at your location and send a replacement to you. What we need from you is photographic proof of the damage, defective or wrong item (or broken packaging if necessary) to help us evaluate the situation and work out solution efficiently.
We pride ourselves on providing a no-cost remedy to any damage or mistakes so that you will have exactly what you ordered, however, if you decide you do no want parts or a replacement, the item can be returned under our standard return policy, including costs involved.
Please note, for freight shipments, we do not cover problems being claimed to us after 7 days. In case of damage in transit, a replacement is only available when proper notations are made to the Bill of Lading/Proof of Delivery Form.
Q: Do you ship to Alaska, Hawaii, Puerto Rico or overseas?
A: We ship to Alaska, Hawaii and Puerto Rico, but extra shipping charge is involved. We only offer free shipping to continental USA. Delivery address needed for a quote on extra charge.
Unfortunately, we don’t ship overseas at the moment. For inquiries from Canada, we are happy to process order as long as customers take care of extra shipping, brokerage fee and tariff.
Q: Can I choose express shipping?A: Yes. Please let us know your delivery address for a quote on extra express shipping charge. We only offer free ground shipping.
Q: Can I cancel my order?
A: Orders may be canceled at any point prior to shipment (except special/custom orders). And we’ll issue FULL refund to you. In stock items are shipped within 1-3 business day. If the customer would like to cancel order while it is in transit, the customer needs to pay for round trip shipping. Actual shipping charge will be deducted from the payment to be refunded.
Please contact us to check your order status.
Q: What about your return policy?
A: Although we stand firmly behind our quality products, we respect your decision. Once the item is delivered, we offer a 7 day money back guarantee if the customer is not completely satisfied with his/her item. However, the buyer needs to pay a 15% restocking fee and the shipping of this product back to our warehouse. In case that customer receives damaged or defective product but does not want replacement, the item can be returned under our standard return policy, including costs involved.Customer must return all products in the exact condition, and in the exact packing materials it was received in, in order to be eligible for refund.
Q: What warranties do you offer?
A: All the furniture that we sell is brand new and carries manufacturer's warranty. Most manufacturer warranty however is only limited warranty that does not cover any wear and tear. Customers need to report any defect or issue within 7 days of receiving the furniture.
Q: What is your freight shipping policy?
A: Please refer to freight shipping policy here.