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FREE ShippingNO Restocking FeeNO Tax (Except CA)

(8:30am - 5pm PT Monday - Friday)
Live Chat
 

FAQs

PRODUCT

  1. Q: Are your designer items originals?

    A: Our Products are not manufactured by, sponsored by, affiliated with, or associated with Herman Miller, Charles or Ray Eames, Knoll, Fritz Hansen, Sonia Rolo or other companies.

  2. Q: What type of leather is used?

    A: Ezmod’s product line of leather items features 100% Italian Top Grain leather. The color image swatch is available to view in detailed product description if it’s customizable. Besides Italian Top Grain leather, we also offer leatherette items at even more affordable price. Please refer to the description of the item you are interested in.

  3. Q: Do you charge extra for different color leather or fabric?

    A: For most of our items, we do not charge extra for different color leather or fabric. What you’ll need to spend is extra waiting days (8-12 weeks). The a few items that need extra charge, we will include description page.

 

PAYMENT

  1. Q: What are my payment options?

    A: Visa, MasterCard, American Express, Discovery, Paypal and giftcards.

    Cashier’s Checks/Money Order – Please send it to:
    Ezmod Furniture
    1307 John Reed Court
    City of Industry, CA 91745
    Payable to: Ezmod Furniture

  2. Q: Do you have order confirmation for me?

    A: Yes. After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. This email is your receipt. We encourage you to review the order and advise us of any mistakes so that we can make any needed changes. If you do not receive an “Order Confirmation” email within a few hours of placing your order, please contact us by phone or email. Be sure to have your email address and order number ready.

  3. Q: Do you offer trade or bulk discounts?

    A: Yes. We are ready to work on any project, large or small, and offer very generous discounts on bulk purchase. Please feel free to contact us today regarding your project and furnishing needs, and we will create a quote for you. We work efficiently and quickly, and promise you will be very happy with our service and product quality.

  4. Q: I want to make an offer on a one time order or multiple items. What is the best way to go about doing so?

    A: Please always feel free to order as many as you like in our online store on a product by product basis. Besides, you could email us a list of the items you are looking to purchase along with the quantity of each, and include your offer. Whichever works for you work for us!

  5. Q: Do I have to pay sales tax?

    A: Sales tax is ONLY charged for instate deliveries to California, which is calculated during the check-out process.

 

SHIPPING

  1. Q: How long will it take to receive my order?

    A: We use several shipping agencies depending on the size and weight of your order. Your order is usually shipped within 1-3 business days. We will notify you who will ship your order and when.
    Any custom orders will be shipped within 8-12 weeks. In terms of out-of-stock items, we will notify you immediately, and it’s your choice to wait for the coming items or cancel the order.

  2. Q: Will the carrier bring my item(s) into my home?

    A: We provide inside deliveries to bring the item inside your location to the room you choose. However, there's extra cost involved. Please contact us for a quote. For more information about shipping, please also refer to our shipping policy.

  3. Q: What if my order arrives damaged or defective?

    A: If a product arrives damaged, defective, or if we made a mistake, we will correct the situation at no cost to you. Sometimes parts will be sent, other times we will pay to collect the item at your location and send a replacement to you. It is our policy to pick up the defective item and return to our warehouse for inspection. Once the inspection is done, we will process your replacement within 1-3 business days after receiving the defective item.

    We pride ourselves on providing a no-cost remedy to any damage or mistake so that you will have exactly what you ordered, however, if you decide you do not want parts or a replacement, the item can be returned under our standard return policy (costs involved), except the rare situation that the second replacement was damaged again.

    Please submit your claim within 7 days after receipt of the item with the following information:

    * Item SKU number and color
    * Order number
    * Images of damages to item and shipping carton

    Once we have received all the information needed for filing a damage claim, we will then issue an RMA/ Call Tag number for the item being returned to EZMod Furniture. You will receive a Call or E-mail with this information to be written on the box for the FedEx driver or for our freight carrier to pick up.

    Please note, in case of damage in transit by freight carriers, a replacement is only available when proper notations are made to the Bill of Lading/Proof of Delivery Form.

  4. Q: Do you ship to Alaska, Hawaii, Puerto Rico or overseas?

    A: We ship to Alaska, Hawaii and Puerto Rico, but extra shipping charge is involved. We only offer free shipping to continental USA. Delivery address needed for a quote on extra charge.

    Unfortunately, we don’t ship overseas at the moment. For inquiries from Canada, we are happy to process order as long as customers take care of extra shipping, brokerage fee and tariff.

  5. Q: Can I choose express shipping?

    A: Yes. Please let us know your delivery address for a quote on extra express shipping charge. We only offer free ground shipping.

 

POLICIES

  1.  Q: Can I cancel my order?

    A: Orders may be canceled at any point prior to shipment (except special/custom orders). And we’ll issue FULL refund to you. In stock items are shipped within 1-3 business day. If the customer would like to cancel order while it is in transit, the customer needs to pay for round trip shipping. Actual shipping charge will be deducted from the payment to be refunded.

    Please contact us to check your order status.

  2. Q: What about your return policy?

    A: Although we stand firmly behind our quality products, we respect your decision. Once the item is delivered, we offer a 7 day money back guarantee if the customer is not completely satisfied with his/her item with NO restocking fee. For details, please review our return policy.

  3. Q: What warranties do you offer?

    A: Our products have been carefully examined and inspected at time of shipping and warranted to be free of defects. We offer a full 30 day warranty on our product from the date of receiving against any manufacturer defect and shipping damage.

    All the furniture we sell is brand new and carries a manufacturer’s warranty.  Most manufacturer warranties are only limited warranties and do not cover any wear and tear. This warranty does not apply to merchandise sold “as is”.  Defects caused by customer abuse or negligence is not covered.  Fabric wear-ability and color fastness for upholstered furniture are not covered by this warranty.  The liability of seller for any defect in the affected goods shall be limited to repairing or replacing the goods, whichever the seller shall elect.  Seller’s option to repair or replace is hereby expressly agreed to be buyer’s sole remedy. Under no circumstances shall seller be liable for incidental or consequential damages for the breach of warranty of merchantability or for any other reason. 

  4. Q: What is your freight shipping policy?

    A: Please refer to freight shipping policy here.