Although we stand firmly behind our quality products, we respect your decision. Once the item is delivered, we offer a 7 day money back guarantee if the customer is not completely satisfied with his/her item with NO restocking fee. To return an item, simply follow the instruction below:
1) Email the following information to request for return authorization: order # and SKU. Please allow 1-3 business days to process your request.
* The merchandise must be returned in the same package and material it was received in.
2) Once you are provided with an RA #, you will be responsible for shipping the item at your expense back to its warehouse of origin, unless advised otherwise.
* Ezmod will not be held responsible for any return item lost in transit. It's highly recommend you use a traceable and insured shipping method.
* We make it hassle free for you, if you want us to take care of return shipping. Once the quote is approved by you, we will issue a call tag number to be written on the box for Fedex pickup or send you BOL for freight carrier pickup.
3) Once your returned item(s) have been received, inspected, and deemed to be in original condition, you will be refunded the full amount, LESS the actual outbound freight costs Ezmod absorbed and waived per its free shipping policy as well as return shipping cost if you choose to return on Ezmod's shipping account.
* Examples of non-returnable items are: special orders and clearance.
* ALL returns must be authorized by Ezmod Customer Service Department. Unauthorized returns will be subjected to 15% restocking fee.
* Refused deliveries will be subject to round trip shipping charges and 15% restocking fee.